Case Study: Leading Software Company achieves consistent remote-office application performance and assured end-user experience with NETSCOUT Smart Edge Monitoring

Remote Office Visibility Assures Quality End-User Experience and Application Performance

A global, multi-billion-dollar software company with offices across North America, EMEA, LATAM, and Asia needed better visibility into application performance and security after data center upgrades, cloud migrations, and a post‑COVID return to office. Their IT team sought end‑to‑end monitoring at remote and client edges to ensure reliable voice, video and business application performance for employees wherever they work.

They deployed NETSCOUT Smart Edge Monitoring—nGeniusONE, InfiniStreamNG appliances, vSTREAM virtual appliances, nGeniusPULSE and nPoint devices—to capture packet‑based “smart data” at data center, cloud and remote edges and run synthetic end‑user tests. The solution delivered proactive, consistent visibility that reduced mean time to knowledge and resolution, protected employee experience across locations, and enabled both performance and security use cases while cutting device complexity, costs, and vendor sprawl.