Case Study: Global Production Capacity achieves reduced plant loss and improved IoT application performance with NETSCOUT

Reducing Manufacturing Plant Loss With Service Edge Visibility

A global manufacturer with hundreds of plants and a newly expanded e‑commerce channel faced critical production disruption when a key IoT manufacturing application suffered high latency and authentication failures. Operators at one U.S. plant experienced as many as 60% failed logins and slowed workflows, harming packaging, lot tracking, and overall plant throughput.

By deploying NETSCOUT’s nGeniusONE with InfiniStreamNG appliances at Equinix colos and vSTREAM virtual agents at the plants, NetOps gained service‑edge visibility and DNS monitoring that revealed AD latency and an asymmetric routing/IP misconfiguration sending authentication traffic to Asia. Correcting the routing and addressing the AD issues restored app performance, reduced plant loss, and improved on‑floor productivity and reliability.