Case Study: Network Operator Company fixes inbound roaming issues within 5 minutes with NETSCOUT nGeniusONE

Reduce Lead Time and Fix Inbound Roaming Issues within 5 Minutes

The network operator company, a large US service provider, faced a significant challenge in quickly identifying and resolving roaming traffic failures to ensure a high-quality experience for its subscribers. The customer required precise visibility into performance issues across its own and partner network elements to proactively assess and address problems. They turned to NETSCOUT and its nGeniusONE solution for a way to rapidly determine the scope and impact of such failures.

NETSCOUT's solution provided the network operator company with proactive monitoring and automatic alarming for the early detection of traffic failures. This enabled the operations team to quickly identify the root cause and resolve a major incident affecting 100% of inbound roaming subscribers within just five minutes of the alarm being triggered. The measurable result was a drastic reduction in issue resolution time, allowing the provider to fix all inbound roaming issues within that five-minute window and significantly improve subscriber experience.