Case Study: Leading U.S. Healthcare Network Company achieves SLA‑assured Azure, SD‑WAN and colo visibility with NETSCOUT nGenius

Quickly Diagnose Performance Issues with NETSCOUT

A global business process outsourcing firm with tens of thousands of employees across the Americas, EMEA and Asia was undertaking major digital transformations—migrating services to Microsoft Azure, deploying SD‑WAN and expanding colocation capacity—and discovered critical gaps in visibility that threatened performance management and their ability to meet internal SLAs.

The IT team implemented NETSCOUT’s nGenius solution set—including nGeniusONE, InfiniStreamNG appliances, vSTREAM virtual probes and packet flow switches with Adaptive Service Intelligence—to capture packet‑level “smart data” across data centers, colos, SD‑WAN links and Azure. The deployment delivered proactive, enterprise‑wide monitoring and faster troubleshooting, improved capacity and budget planning, and ensured high‑quality end‑user experience and SLA compliance for business‑critical services.