Case Study: Open Mobile achieves end-to-end network visibility and proactive LTE monitoring with NETSCOUT nGeniusONE

Puerto Rico-based Open Mobile Dramatically Increases Network Visibility with Enhanced Operational Intelligence through Proactive Monitoring

Open Mobile is a Puerto Rico–based mobile network operator serving hundreds of thousands of subscribers with voice, data and LTE services. Facing a highly competitive market, the company needed complete end‑to‑end visibility into its multi‑vendor LTE EPC and legacy CDMA elements to proactively monitor user‑plane and signaling traffic (MME, P‑/S‑GW, Diameter), troubleshoot DNS and call‑trace issues, and control upgrade tasks without relying on manual packet captures.

Open Mobile deployed NetScout’s nGeniusONE Service Assurance platform with Subscriber Intelligence Server, InfiniStream appliances and Packet Flow Switches to aggregate and analyze traffic. The solution delivered comprehensive, real‑time operational intelligence, faster problem diagnosis (up to ten times quicker for some IoT issues), improved KPIs and reporting, and sustained high quality of service with proactive triage and 24/7 visibility.

Open Mobile

Edgar Jaen

Data Services Engineering Director