Case Study: Large Private University achieves reliable remote learning and optimized instructional uptime with NETSCOUT (nGeniusONE & VaaS)

Private University Ensures Quality Student Experience With NETSCOUT

This private university—more than 50 years old with ~2,000 faculty and nearly 20,000 students across global campuses—faced escalating challenges as instruction shifted between remote and on‑campus learning during the COVID pandemic. Distributed data centers, dynamic DMVPN tunnels, mixed link speeds, and critical applications (virtual desktops, Office 365, Citrix, procurement, and UCC) required 24/7 visibility and faster troubleshooting while a largely remote, lean IT team could not be tied to constant monitoring.

The institution deployed NETSCOUT’s nGeniusONE service assurance platform with Visibility-as-a-Service, InfiniStreamNG and vSTREAM appliances, and nGenius packet flow switches to collect Smart Data across firewalls, data centers, and VMware clusters. Centralized monitoring and automated service monitors now detect and pinpoint issues across servers, networks and VPNs, improving call quality and application performance, outsourcing continuous monitoring, reducing MTTR, and maximizing instructional uptime for a better remote learning experience.