Case Study: U.S. Pharmaceutical Company achieves unified UC&C visibility and improved voice & video performance with NETSCOUT

Pharma Improves Multi-Vendor UC&C Performance With NETSCOUT

A U.S. pharmaceutical company undergoing sustained expansion and a shift to a hybrid workforce faced critical UC&C visibility gaps after migrating from Avaya to Cisco UCM and a data center routing change. These changes hid voice and video traffic from the Voice and UC teams—causing large drops in observed Genesys, video, and audio traffic—and left IT unable to troubleshoot call setup, RTP streams, and poor call quality effectively.

The company deployed NETSCOUT’s nGeniusONE analytics with InfiniStreamNG software appliances and nGenius 7000 series packet flow switches to restore packet access and vendor‑neutral visibility across call managers, SBCs, and gateways. This software‑based solution recovered end‑to‑end UC&C monitoring, improved third‑party UC tool performance and user voice/video experience, reduced IT silos, and leveraged existing investments to lower overall cost.