Case Study: U.S. Pharmaceutical Company achieves smart visibility and faster issue resolution with NETSCOUT nGeniusONE

Pharma Improves End-User Experience with NETSCOUT Smart Visibility

A U.S. pharmaceutical company that manages prescription programs for government and commercial insurers—supporting more than 1 billion prescriptions annually—faced critical network and application visibility gaps while pursuing an open compute strategy to reduce CAPEX/OPEX. Multiple IT teams (Network Infrastructure, UC/Telecom, Cisco UCS, Test & Development, and troubleshooting) reported blind spots that undermined unified performance analytics and slowed root-cause identification and service delivery.

The company deployed NETSCOUT’s nGeniusONE platform with InfiniStreamNG and packet flow switch software appliances, leveraging Adaptive Service Intelligence to generate smart, real-time data. This single-pane solution eliminated visibility blind spots, improved network and UC performance, sped application development diagnostics, reduced mean-time-to-resolution, and met the organization’s open-compute and financial goals while enabling cross-team efficiencies.