Case Study: Leading Pharmaceutical Company achieves timely government pharmacy benefits delivery with NETSCOUT

Pharma Assures Timely Government Benefits Delivery with NETSCOUT

A leading pharmaceutical benefits manager that processes point-of-sale pharmacy transactions for a national government-subsidized program needed to replace a legacy, end-of-life packet-forensics tool and move from reactive troubleshooting to proactive network visibility. Any network latency risked delaying subsidized prescription purchases for vulnerable recipients, so the company required next‑generation packet-level monitoring to assure network and application performance across data centers and nationwide pharmacies.

The company deployed NETSCOUT’s nGeniusONE Service Assurance platform with InfiniStream appliances and nGenius 3900 packet flow switches to aggregate traffic and generate ASI smart data for real-time analytics. The solution delivered end-to-end visibility, faster mean-time-to-repair, fewer siloed tools and lower operating expenses, ensured timely government benefit delivery at pharmacies, enhanced brand reputation, and helped the company win additional government contracts.