Case Study: City of High Point, North Carolina achieves 75% faster troubleshooting and cost savings with NETSCOUT OptiView XG

OptiView XG Network Analysis Tablet Keeps Systems Running to Save Time and Money for City of High Point

The City of High Point, North Carolina, needed to keep a wide-ranging municipal IT environment—30 fiber sites, 29 metro Ethernet networks, and systems supporting 1,600 employees and 24/7 emergency services—running reliably on a tight budget. Ongoing projects like IPv6, VoIP, Wi‑Fi upgrades, VMware and database migrations made fast, accurate troubleshooting critical; the IT team required an integrated tool to eliminate guesswork, reduce site visits, and build a clear case for upgrades.

They deployed the NetScout OptiView XG Network Analysis Tablet, which provides multi‑connectivity support, graphical path analysis, customizable dashboards and guided troubleshooting (with packet capture when needed). The result: troubleshooting time dropped by more than 75%, remote diagnostics reduced travel, uptime improved during critical operations and deployments, and the device became the team’s go‑to starting point for proving issues and justifying system changes—saving both time and money.

City of High Point, North Carolina

Trent Spencer

Network Manager