Case Study: North American Cable Operator achieves assured WiFi performance and major cost savings with NETSCOUT nGeniusONE

North American Cable Operator Assures Carrier WiFi Services

A major North American cable operator serving over 10 million residential and business customers rolled out a nationwide WiFi hotspot service across 2,000+ hub sites. They needed to guarantee availability and performance, understand usage patterns for capacity planning, and preserve customer satisfaction (and reduce churn) as WiFi became part of bundled services.

Using NETSCOUT’s nGeniusONE service assurance, the operator gained end-to-end visibility into WiFi, DNS and VoD traffic, set proactive alerts, and produced custom usage reports that showed hotspot traffic was largely light, text-based usage. The solution enabled faster troubleshooting, optimized bandwidth (saving millions within six months), and scaled nationally to assure availability and consistent user experience across voice, data and video.