Case Study: Norfolk Southern achieves improved service performance and reduced business risk with NETSCOUT nGeniusONE

Norfolk Southern - Customer Case Study

Norfolk Southern, a Global 500 transportation services company, faced the growing complexity of managing digital services at scale and rapid change. The organization needed better visibility into capacity utilization and trends, service‑centric situational awareness, contextual analysis of applications and digital services, and the ability to quickly identify root causes of performance problems.

Norfolk Southern deployed the NETSCOUT nGeniusONE Service Assurance Platform (with InfiniStream appliances, nGeniusPULSE and ASI technology) to provide continuous monitoring and real‑time analytics from a single pane of glass. The solution earned best‑in‑class ratings across cloud, virtualization, UC&C and IoT use cases, reduced business risk by 50–79%, improved service performance by 80–100%, and delivered payback on customer experience, operational efficiency, new business models and collaboration within 12–18 months.

Norfolk Southern