Case Study: Northeast State University achieves rapid isolation and resolution of campus-wide student services slowdowns with NETSCOUT nGeniusONE

nGeniusONE Pinpoints Slowdown in Student Services Across Campuses

A northeastern state university serving more than 15,000 students across multiple campuses was facing widespread slowdowns in email and other student-facing applications (class registration, assignments, payments and notifications). The complex, multi-campus network left IT unable to determine whether the issue lay in campus infrastructure, the WAN/MPLS links, or services hosted in the main data center.

NETSCOUT’s nGeniusONE platform with ASI and InfiniStream appliances was deployed between the main data center and sister campuses to provide shared visibility, dashboards and traffic intelligence. The solution quickly pinpointed the root cause, enabled collaborative troubleshooting, and allowed IT to proactively monitor DNS, links and key applications—restoring service performance cost‑effectively and improving the student experience.