Case Study: Global Operations & IT Company achieves seamless global user experience and reduced MTTR with NETSCOUT

nGenius Enterprise Performance Management Solutions Assure Quality User Experiences

A global enterprise with thousands of employees across hundreds of sites was migrating core services to the cloud—including an ERP used for employee timecards—and discovered blind spots after shifting DNS and VPN access. The migration caused capacity and bandwidth issues that degraded Office 365 and ERP login performance at remote sites, hurting productivity and prompting a need for better troubleshooting, visibility, and capacity planning.

The IT team deployed NETSCOUT’s nGeniusONE solution with InfiniStreamNG appliances, nPoint sensors and vSTREAM virtual appliances to run business-transaction tests and packet-level analysis. They identified DNS overload and oversaturated VPN servers, then added capacity, improved load balancing and rerouted traffic. The result: faster root-cause isolation, reduced MTTR, restored VPN and Office 365 performance, and improved capacity planning to assure consistent user experience globally.