Case Study: a State and Local Government Organization improves emergency services communication and remote visibility with NETSCOUT

nGenius Enterprise Performance Management Prioritizes the Work of Emergency Services

A state and local government organization, a major metropolitan area, faced significant network performance issues that disrupted critical 911 and 311 emergency services. Constituents reported poor call quality, including dropped calls, and fire stations experienced alarming system disruptions that hindered dispatch operations. The city needed comprehensive visibility into its network to troubleshoot these problems effectively across its numerous remote locations without deploying local IT staff to each site.

NETSCOUT provided a solution using its nGenius Enterprise Performance Management suite, including nGenius Packet Flow Switches, InfiniStreamNG appliances, and nGeniusPULSE sensors. This implementation gave the city end-to-end visibility, allowing them to quickly identify and remediate root causes of performance slowdowns. The results included restored network and application performance for vital emergency services, improved 911 and 311 call quality, and reduced troubleshooting time, which collectively enhanced public safety and community support.