Case Study: Leading Multinational Bank achieves reduced MTTR and assured customer access with NETSCOUT nGenius Enterprise Performance Management

nGenius Enterprise Performance Management Dramatically Reduces MTTR for Multinational Bank

This multinational bank—serving retail and commercial customers with millions of daily transactions across hundreds of branches and thousands of ATMs—suffered a 24-hour application outage that prevented customers from using online and ATM services. The incident exposed critical visibility gaps across its infrastructure, risking revenue, customer trust, and business continuity.

Partnering with NETSCOUT, the bank expanded nGeniusONE and InfiniStreamNG instrumentation across data centers, firewalls, proxies, and ACI entry points to gain packet-level visibility and ASI-driven smart data. That visibility enabled rapid root-cause identification, significantly reduced mean time to repair, restored services, and established proactive monitoring to protect user experience and support ongoing digital transformation.