Case Study: Cleveland Clinic achieves rapid triage, dramatic MTTK/MTTR reductions, and improved patient care with NETSCOUT

Network Monitoring Challenges and Solutions for the Health Care Industry

NETSCOUT provides service assurance and network monitoring for complex IT environments and was engaged to help leading health care providers facing the pressures of digital transformation. Hospitals struggling with overloaded networks, slow EMR performance, telemedicine and VoIP demands, and strict regulatory requirements risk degraded clinical workflows and patient care unless they can rapidly detect and resolve service issues.

NETSCOUT’s nGeniusONE platform with Adaptive Service Intelligence (ASI) delivers continuous, traffic‑based monitoring and multi‑layer analytics for end‑to‑end visibility and rapid triage. The solution has helped customers quickly pinpoint root causes (for example resolving a Vocera DHCP issue at Cleveland Clinic), slash MTTK/MTTR—often by 80% or more—consolidate tools, lower IT costs, and improve patient and user experience while boosting ROI.

Cleveland Clinic

Dave Hines

Network Operations Manager