Case Study: Electrical Power & Natural Gas Provider achieves lower MTTR and end-to-end VMware/Azure visibility with NETSCOUT

NETSCOUT Visibility Lowers MTTR in VMware & Azure Environments

This multi-state energy utility provides electricity and natural gas to millions of customers and operates a highly distributed environment spanning data centers, contact centers, substations and field crews. The IT team faced blind spots in performance visibility — especially in VMware vSphere east‑west traffic and Azure ExpressRoute connections for Office 365 — which made troubleshooting for substations, UC&C, outage management and other critical applications slow and difficult.

NETSCOUT deployed nGeniusONE with InfiniStreamNG appliances, vSTREAM virtual sensors, Arbor Edge Defense and a dedicated Premium Services Engineer to extend packet‑level visibility across physical, virtual and cloud environments. The solution closed visibility gaps, lowered MTTR, improved cross‑team collaboration, ensured voice and video performance at substations, detected and helped mitigate a TCP SYN flood, and consolidated tools for unified performance, availability and security monitoring.