Case Study: International Pipeline and Power Company achieves hybrid cloud service assurance and reduced MTTR with NETSCOUT

NETSCOUT Solutions Provide Visibility and Service Assurance for Applications During Cloud Migration

This international pipeline and power company—serving more than 3.5 million retail customers, operating thousands of miles of pipeline, and generating over $26 billion in annual revenue—needed to migrate critical health and safety and other applications to a hybrid cloud without degrading performance. Because these systems support environmental monitoring, loss prevention and regulatory compliance, IT had to ensure always-on availability, gain end-to-end visibility across the hybrid environment, and be able to prove where problems originated to avoid costly fines and reputational damage.

The company deployed NETSCOUT’s service assurance solution (nGeniusONE, InfiniStream appliances, Flow Collectors and Packet Flow Switches) to validate application performance before rollout and provide continuous, end-to-end monitoring across data center and cloud. The solution enabled proactive troubleshooting, reduced mean time to resolution, eliminated vendor finger‑pointing by providing definitive evidence of fault location, and lowered the risk of compliance breaches while allowing the migration to proceed with confidence.