Case Study: Major North American Financial Services Institution achieves reduced MTTR and end-to-end multi-cloud visibility with NETSCOUT nGeniusONE

NETSCOUT Helps North American Financial Services Institution Transform Technology and Customer Experience

A leading North American financial services institution with 40,000+ employees and over five million customers undertook a major digital transformation—moving infrastructure to colocation providers, adopting VMware and SaaS voice services, and insourcing capacity planning and performance monitoring. The resulting multi-cloud, virtualized environment created critical visibility gaps for NetOps, especially for business and voice applications, making end-to-end service assurance and fast troubleshooting essential.

The bank deployed NETSCOUT’s nGeniusONE platform with InfiniStreamNG and vSTREAM (including an NSX edition) and nGenius packet flow switches to capture packet-level data across datacenters and colocation sites. This instrumentation delivered east‑west and hybrid-cloud visibility into critical financial and voice services, enabling faster root-cause isolation (for example, identifying a load‑balancer misconfiguration), reduced MTTR, a shift to proactive performance management, and improved end‑user experience.