Case Study: U.S. Insurance Industry Leader simplifies digital transformation and improves service delivery with NETSCOUT

NETSCOUT Helps Insurer Cut Through Complexity of Digital Transformation

A U.S. insurance industry leader with millions of customers and tens of thousands of SMEs across data centers, contact centers, regional offices and home-based locations found its digital transformation stalled by outdated monitoring tools. Legacy systems left IT unable to answer where applications and servers resided or how they interacted, complicating a move to a co‑location, a 40G core upgrade, cloud rollout for remote workers, wireless monitoring and faster troubleshooting — and the team wanted to reduce the number of vendor toolsets to improve collaboration.

The company deployed NETSCOUT’s integrated smart‑data platform — nGeniusONE with InfiniStreamNG, nGenius Packet Flow (PFOS), nGeniusPULSE and the NetFlow collector — to provide single‑pane visibility, service‑dependency mapping, synthetic testing and packet/flow analytics. That enabled evidence‑based migration to the co‑lo, consolidated tools under a single vendor, improved cross‑team collaboration, better monitoring of wireless and remote users, reduced costs via a software‑centric approach, and faster mean‑time‑to‑repair.