Case Study: Leading Global Financial Enterprise achieves end-to-end visibility and reduced MTTR with NETSCOUT nGeniusONE and InfiniStreamNG

NETSCOUT Eliminates Visibility Gaps as Global Financial Enterprise Migrates to Colocations

This century-old global financial enterprise, operating in thousands of locations with a large, distributed workforce, began consolidating data centers and migrating to a Cisco ACI-based SDN in colocations. The move created visibility gaps that led to packet loss, slow application delivery and recurring issues with Citrix, user authentication, call recordings and UC&C performance—impacting user experience, productivity and help‑desk volumes.

The IT team scaled their NETSCOUT deployment—nGeniusONE, InfiniStreamNG appliances and packet flow switches—to restore end-to-end, packet-level visibility. That instrumentation allowed remote troubleshooting that pinpointed asymmetric routing, load‑balancer and firewall faults, restored services (authentication, Citrix, call recording), reduced MTTR and enabled proactive monitoring and capacity planning to support ongoing digital transformation.