Case Study: Leading Insurance Company achieves full application visibility and avoids SLA penalties with NETSCOUT nGeniusONE

NETSCOUT and F5 Technology Partnership Optimizes Performance of Insurer's Mission-Critical Applications

A leading insurance company with a long track record of profitability and customer service faced limited visibility into its load‑balancing environment and hundreds of mission‑critical custom and off‑the‑shelf applications across a hybrid, high‑traffic ecosystem. The CIO and NetOps/CloudOps teams needed a secure, scalable way to monitor application performance during a phased migration of 100+ apps to Azure and GCP and to avoid costly service disruptions that had previously caused revenue loss and SLA penalties.

NETSCOUT partnered with F5 to deploy nGeniusONE, InfiniStreamNG appliances and F5 BIG‑IP integration, importing application definitions from load‑balancer pools and providing packet‑based, single‑pane visibility across network, services and users. The solution enabled real‑time monitoring of custom and standard apps, streamlined troubleshooting, supported the cloud migration, protected customer‑facing services, saved operational hours, and helped prevent revenue loss and SLA fines.