Case Study: National Retailer achieves faster MTTR, $1.5M savings, and assured Citrix service delivery with NETSCOUT nGeniusONE

National Retailer Assures Service Delivery over Citrix with NETSCOUT

This national retail chain—generating over $100 billion in revenue from 500+ stores across the U.S. and Canada—faced recurring network congestion that degraded critical multi‑tier applications (Citrix, SAP, Kronos) and disrupted store operations. IT struggled to quickly identify root causes, manage unauthorized application use that consumed bandwidth, and relied on multiple tools that made monitoring inefficient and costly.

The retailer deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStream appliances for end‑to‑end visibility, plus customized dashboards from regional views down to each store. This allowed IT to pinpoint Citrix vs. application issues, rapidly reduce MTTR, stop unauthorized bandwidth use, improve cross‑team troubleshooting, and save $1.5 million over four years by consolidating monitoring tools.