Case Study: National Bank of Abu Dhabi achieves 80%+ MTTR reduction and 50–75% faster incident resolution with NETSCOUT

National Bank of Abu Dhabi - Customer Case Study

National Bank of Abu Dhabi faced growing pressure to optimize IT service performance and needed a single, service-oriented performance management platform to triage and resolve service issues more effectively. After evaluating alternatives, the bank selected NETSCOUT to reduce degradations and outages and consolidate multiple performance tools.

Deploying NETSCOUT’s nGeniusONE platform replaced several point tools and delivered faster, proactive service triage—improving end-user experience, IT staff productivity, and reducing OPEX and capex (25–49%). War room time for core incidents dropped from 10–20 hours to as little as 5 hours (a 50–75% reduction), MTTR fell by 80%+, and problem identification, service performance management, and troubleshooting times improved by roughly 25–49%. The bank also praised NETSCOUT’s product support and end-to-end infrastructure visibility.

National Bank of Abu Dhabi