Case Study: Multinational Financial Services Corporation achieves 85% faster UC issue resolution and regains control of Unified Communications with NETSCOUT Spectra2

Multinational Financial Services Corporation Gains Control of their Unified Communications Infrastructure with NETSCOUT

A global financial services firm with more than $1.5 trillion in assets relied heavily on Unified Communications across a hybrid cloud to support customers and internal operations. Their UC and contact center stack spanned multiple vendors and locations, and troubleshooting often devolved into slow vendor finger‑pointing and increased security risk from granting third‑party access to the production network.

The company deployed NETSCOUT Spectra2 Virtual Edition to run on‑demand root‑cause diagnostics and expanded pre‑production lab testing, enabling engineers to recreate SIP/RTP call scenarios and validate complex, multi‑vendor call-routing. The change cut UC time‑to‑fix by 85% (from as long as 3 days to under 5 hours in some cases), eliminated vendor blame games, reduced third‑party access and security exposure, and allowed problems to be found and fixed before users were impacted.