Case Study: Multi-national Oil and Gas Company achieves full virtualized application visibility and faster MTTR with NETSCOUT vSCOUT

Multi-national Oil and Gas Company Relies on NETSCOUT for Application Service Performance

A century-old, Fortune 500 multinational oil and gas company with thousands of global employees relied on dozens of critical web, SAP, Citrix and custom applications to run manufacturing, tax and international finance services. Under budget pressure and facing limited visibility into its virtualized private data centers, IT needed a flexible, holistic way to monitor application performance and interdependencies to prevent costly delays or outages.

The company deployed NETSCOUT’s vSCOUT software instrumentation alongside its nGeniusONE/InfiniStream platform—more than 100 vSCOUTs across front-end, middleware, database, Web, Citrix and SAP servers—to capture wire-level traffic, map service dependencies and provide deep Citrix analysis. The solution shortened mean-time-to-repair, enabled faster troubleshooting, delivered a unified view of virtualized service delivery, improved cross-team collaboration and increased IT confidence in the private cloud, earning NETSCOUT trusted-advisor status.