Case Study: Mitel achieves fast, certain root-cause network diagnosis and lower support costs with NETSCOUT OptiView XG Network Analysis Tablet

Mitel Leverages the OptiView® XG Network Analysis Tablet to Pinpoint the Root Cause of Network Issues with Certainty

Mitel, a Kanata, ON–based business communications provider serving about 60 million users, faced the challenge of managing complex, multi‑platform voice and collaboration deployments where customers or third‑party networks often caused performance issues. The team needed a portable, easy‑to‑use testing tool that delivered fast, accurate root‑cause diagnostics so engineers could quickly determine where problems resided and reduce time spent troubleshooting.

Mitel deployed pre‑configured NetScout OptiView XG Network Analysis Tablets (alongside LinkRunner AT testers) to run end‑to‑end bandwidth, latency, jitter and QoS tests in under 15 minutes. The tablets pinpointed issues such as under‑provisioned bandwidth and lack of voice prioritization for a hospital and a clean‑energy customer, slashing diagnostic time and support costs, reducing travel and trouble tickets, and enabling new pre‑deployment and monitoring services.

Mitel

Dan Brown

Manager of Enterprise Engineering