Case Study: Eastern Europe Agency achieves military-grade call quality and cost containment with NETSCOUT

Military-and Carrier-Grade Call Quality Assured by NETSCOUT

An elite Eastern European defense agency needed carrier- and government-grade monitoring to ensure high-quality mobile voice and unified communications for hundreds of critical users. Their 4G/LTE network required visibility into LTE/EPC interfaces and IMS/VoIP/VoLTE protocols, multi-call correlation and subscriber-perspective call quality metrics, but a small scope and tight government budget made deployment challenging.

The agency deployed NETSCOUT’s nGeniusONE Service Assurance platform with COTS InfiniStreamNG software appliances and Iris Session Analyzer, using ASI-generated smart data for packet-level, control- and user-plane visibility. The solution delivers QoS, MOS and DNS/SIP/RTP analytics, call merging for root-cause isolation, and customized reporting—improving communications and service delivery, enabling proactive troubleshooting, and containing costs so the project could be approved.