Case Study: Metropolitan Public School District achieves high-quality remote and hybrid learning with NETSCOUT nGeniusONE

Metropolitan Public School District Ensures Quality Student Learning Experience

A large metropolitan public school district serving tens of thousands of students and more than ten thousand employees faced rapid growth in remote learning traffic and the need to maintain a high-quality student experience as instruction shifted between home and campus. The IT team struggled with visibility into final-mile performance, QoS prioritization, and increasing Mean Time to Resolution (MTTR) for student- and faculty-facing applications across datacenters, schools and remote users.

The district deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG appliances, nGeniusPULSE active testing, Packet Flow Switches and Fabric Manager to monitor bandwidth, QoS, filtering and VPN/end‑user experience. That visibility allowed IT to pinpoint DNS, SQL and server issues, tune firewalls and traffic policies, reduce MTTR, and proactively detect trends—delivering cost‑effective monitoring and a more reliable remote and hybrid learning experience.