Case Study: Nationally Ranked, Internationally Recognized Medical School achieves improved student digital experience with NETSCOUT nGeniusONE and VaaS

Medical School Improves Student Digital Experience With Visibility NETSCOUT VaaS Achieves Quick Time to Value Implementing the nGeniusONE Service Assurance Solut

A nationally ranked medical school saw dramatic shifts in network and application usage during COVID — with users moving between on‑campus and remote access — but lacked application‑level visibility across its data center, cloud, and SaaS/UCaaS environments. That made troubleshooting, capacity planning, and coordinated work with third‑party vendors difficult, and the small IT team needed a solution that could be implemented quickly while largely working remotely.

The school deployed NETSCOUT’s nGeniusONE with InfiniStreamNG appliances, nGenius PFOS packet brokers, and NETSCOUT Visibility as a Service (VaaS). The solution provided real‑time visibility and faster time to value, improved collaboration with WAN and SaaS partners, helped resolve intermittent VoIP issues, and protected high‑quality LMS, collaboration, and voice experiences for students, faculty, and staff.