Case Study: Leading Medical Center restores radiology image access and reduces MTTR with NETSCOUT nGeniusONE

Medical Center Solves Radiology Slowdown Issue with Proactive Observability

A major U.S. university medical center that supports more than 2 million patient visits a year and thousands of clinicians faced a critical challenge when radiologists experienced delays and outages accessing diagnostic images, slowing diagnoses and patient treatment. Because the organization depends heavily on digital clinical applications (EHR, RIS, telehealth), rapid triage and root-cause visibility were essential to avoid care disruption.

NETSCOUT’s nGeniusONE, powered by InfiniStreamNG and vSTREAM appliances and backed by Visibility as a Service (VaaS), provided real-time observability that flagged a degrading VPN used by remote clinics. VaaS and the IT team quickly collaborated with the VPN vendor to pinpoint failing physical interfaces, restore service, and dramatically reduce MTTR — delivering early warning, faster resolution, and protecting radiologist productivity and patient care.