Case Study: Top U.S. Health Care Organization achieves real-time EHR, telehealth and VPN/VDI performance visibility with NETSCOUT VaaS

Medical Center Improves Application Performance With NETSCOUT VaaS

This leading U.S. healthcare system — operating hospitals, outpatient centers and specialty institutes that support over 2 million annual patient visits and 25,000 employees — relied heavily on digital clinical and business applications. Its IT team struggled with limited visibility into critical systems (EHR, radiology/PowerScribe, HL7, telehealth, VPN/VDI and VMware), intermittent voice-to-text issues, and rising pandemic-driven remote access demands, making it difficult to troubleshoot problems quickly and reduce mean time to resolution.

The organization deployed NETSCOUT’s nGeniusONE platform with InfiniStreamNG and vSTREAM appliances plus NETSCOUT Visibility as a Service (VaaS) for 24/7 monitoring, dashboards and expert analysis. The solution enabled rapid root-cause identification (e.g., PowerScribe server-to-database failures), proactive alerts before user impact, improved VPN/VDI and UC performance monitoring, faster troubleshooting, consolidation of legacy tools, reduced operating costs and a measurably better patient and staff experience.