Case Study: Critical Components Manufacturing Company achieves 20-minute MTTR to ensure on-time product delivery with NETSCOUT nGenius Visibility as a Service (nVaaS)

Manufacturer Prioritizes Application Uptime for On-time Product Delivery

A global manufacturing division of a multi‑billion‑dollar company with 40,000 employees and 200 regional offices relied on networked applications to meet tight delivery commitments. A mission‑critical planning and scheduling application repeatedly suffered performance problems, and IT lacked visibility into hybrid cloud (Microsoft Azure) services and remote user experience—leaving the team reactive and risking delayed or missed product deliveries.

They implemented NETSCOUT’s nGenius Visibility as a Service—combining InfiniStreamNG (COTS), vSTREAM and nGeniusPULSE—to provide packet‑level intelligence and proactive monitoring across data centers and Azure. The solution quickly isolated app‑side faults (averting multi‑hour outages), cut mean‑time‑to‑repair to about 20 minutes, resolved DNS and web latency issues, improved experience for Exchange, Oracle and chat apps, and freed IT to focus on strategic initiatives.