Case Study: MTTR achieves reduced MTTR and improved factory visibility with NETSCOUT

Manufacturer Manages Data Center Migration, Gains Visibility Into Factory Environments With NETSCOUT

The customer, a major global manufacturer, faced challenges during a large-scale data center migration to an in-house, multi-vendor model. Their IT operations were hindered by performance blind spots, particularly within VMware environments at their smart factories, and issues with unified communications, which slowed the project and impacted manufacturing productivity. To address this, they turned to NETSCOUT for its nGeniusONE Service Assurance platform and visibility solutions.

NETSCOUT implemented its nGeniusONE platform, InfiniStreamNG appliances, and vSTREAM virtual appliances to provide comprehensive, single-pane-of-glass visibility across the manufacturer's service edges and data centers. This solution, supported by NETSCOUT's Visibility as a Service team, enabled the IT operations team to quickly troubleshoot and resolve performance issues. The measurable result was a significant reduction in mean-time-to-resolution (MTTR), which improved manufacturing and corporate communications, allowing the global data center transformation project to advance with confidence.