Case Study: a US-based high-tech software manufacturer lowers MTTR with NETSCOUT visibility solutions

Manufacturer Lowers MTTR with Visibility Across their Global Network

The customer, a US-based high-tech software manufacturer, faced performance challenges across its complex global network, including colocation sites, public cloud, and SaaS environments. To address blind spots that impacted employee experience and business continuity, the manufacturer implemented the NETSCOUT nGenius Enterprise Performance Management solution with the support of NETSCOUT's Visibility as a Service (VaaS) offering.

The solution provided pervasive visibility through packet-based monitoring and smart data analytics, quickly enabling the IT and VaaS teams to pinpoint and resolve issues like ISP peering bottlenecks and cloud gateway misconfigurations. This collaboration with NETSCOUT dramatically reduced mean time to repair (MTTR), assured business continuity during digital transformations, and maintained a high-quality experience for users worldwide.