Case Study: Largest Demanding Enterprises & Government Agencies achieves pervasive visibility and reduced MTTR with NETSCOUT

Manufacturer Leverages Pervasive Visibility To Protect Performance and Availability in Their DX Projects

A US-based high‑tech software manufacturer with global development centers, contact centers, and dozens of sales offices depended on 24x7 support for demanding enterprise and government customers. As they migrated to a software‑defined architecture (SDN/SD‑WAN) with a mix of private data centers, colocation, public cloud, SaaS and UCaaS, the IT team faced significant visibility gaps, limited staff for 24/7 monitoring, and loss of control across a complex, multivendor environment—threatening performance, availability, and user experience during the digital transformation.

They partnered with NETSCOUT to deploy nGenius Enterprise Performance Management (InfiniStreamNG, vSTREAM), packet flow switches, Arbor Edge Defense, and NETSCOUT Visibility as a Service across data centers, colos, cloud, and branch sites. The solution delivered pervasive packet‑level monitoring, synthetic testing, and DDoS protection with managed VaaS support, resulting in quicker time‑to‑value, reduced MTTR, stronger security, and measurable improvements in application performance and customer experience.