Case Study: United States Consumer Products Manufacturing Company achieves faster issue resolution and improved remote office experience with NETSCOUT nGeniusONE

Manufacturer Improves Quality of Experience at Remote Offices

A U.S. consumer-products manufacturer that had grown to more than 50 global manufacturing and distribution sites (about 5,000 employees) depended on a distributed network for ERP, CRM, order processing and unified communications. Remote locations experienced frequent MPLS link issues and intermittent application slowdowns, and the IT team lacked the visibility, tools and staff to quickly pinpoint root causes—putting production, revenue and customer experience at risk.

They deployed NETSCOUT’s nGeniusONE service assurance with InfiniStreamNG appliances and a nGenius 5010 packet flow switch to capture packet-level “smart data” and provide real-time and historical application analytics. The solution reduced mean-time-to-resolve, enabled evidence-based MPLS budgeting and proactive bandwidth adjustments for remote sites, and improved vendor negotiations and overall user experience.