Case Study: North American Manufacturing Company achieves reliable WAN connectivity and quality user experiences with NETSCOUT

Manufacturer Ensures Reliable WAN Connectivity and Quality User Experiences with NETSCOUT

A North American manufacturing leader with more than 180,000 employees faced growing challenges supporting a hybrid workforce: poor visibility into WAN and remote-office performance, frequent SaaS and UCaaS slowdowns (Zoom, Teams, Office 365, Workday) and limited ability for NetOps to quickly identify root causes. They also needed expert support to fully leverage their performance management tools and prevent negative impacts on employee productivity and vendor collaboration.

The company implemented NETSCOUT’s nGenius suite—nGeniusONE, InfiniStreamNG, nGeniusPULSE and nPoint sensors—alongside NETSCOUT’s Visibility as a Service (VaaS) team to run continuous synthetic tests and custom dashboards. This combination exposed DNS and a failed Zscaler tunnel as sources of degradation, enabled faster troubleshooting and targeted fixes, and reduced mean time to knowledge/repair so the NetOps team could restore reliable WAN connectivity and maintain high-quality user experiences across the global hybrid workforce.