Case Study: Multi‑Billion Dollar Manufacturer Reduces MTTR and Prevents Factory Slowdowns with NETSCOUT nGenius VaaS

Manufacturer Accelerates Troubleshooting with Observability in Remote Factories

A U.S.-based, multi-billion-dollar manufacturer with more than 100 global facilities experienced a latency problem in a critical custom manufacturing application at one factory. Site Reliability Engineers and IT worried the slowdown could reduce production output and cause costly downstream delays if the root cause wasn’t found quickly.

By engaging NETSCOUT Visibility as a Service and the nGenius Enterprise Performance Management solution—with InfiniStreamNG appliances and a 690 Series Remote ISNG at the factory edge—the teams used packet- and metadata-level visibility to trace requests to live database servers instead of the intended read-only servers. Correcting the transaction path restored application performance, reduced mean time to repair, preserved production cycles and employee experience, and reinforced collaboration and confidence between the factory SRE, the manufacturer’s IT team, and NETSCOUT VaaS.