Case Study: Midwest U.S. Financial Services Company achieves smart visibility and cost containment with NETSCOUT Service Assurance

Managing Financial Services Business Delivery with Software-Based Smart Visibility

A growing Midwest financial services firm with nearly 2,000 agency locations relied on NETSCOUT analytics but faced new IT challenges as remote sites and digital platforms multiplied. IT needed broader visibility into distributed users and applications (on‑premise, web and UC), better bandwidth diagnostics, and solutions that met strict cost‑containment goals.

The company deployed a software‑based NETSCOUT Service Assurance stack — including nGeniusONE, nGeniusPULSE/nPoints, InfiniStream/vSTREAM virtual appliances, PFOS packet brokers, and nVaaS — to provide smart, real‑time visibility across on‑prem, cloud and remote sites. The result was faster end‑to‑end troubleshooting, improved UC and application performance monitoring, expanded remote‑site visibility, standardized dashboards for broader IT use, and adherence to cost‑containment while increasing ROI.