Case Study: Major National Retailer achieves distribution-center performance visibility and $1M+ savings with NETSCOUT nGeniusONE and Packet Flow Switches

Major National Retailer Turns to NETSCOUT to Identify Performance Issues In Key Distribution Centers

A major national retailer with nearly 2,000 stores, 300,000 employees and $50B in revenue relied on a complex, distributed network to support millions of mobile and web customers. The company lacked visibility into traffic originating from its distribution centers, struggled to trace performance problems as new applications were deployed, and faced voice call-quality issues that could impact customer experience.

NETSCOUT deployed nGenius Packet Flow Switches in key distribution centers and the nGeniusONE service assurance platform with ASI, providing conditioned, classified wire-data feeds plus dashboards and service dependency maps. The solution quickly pinpointed root causes (including an application bug and a DHCP-blocking firewall), enabled tool consolidation and faster escalations, saved more than $1M on PFS procurement, and delivered continuous voice and application monitoring for faster problem resolution.