Case Study: Major Latin American Bank achieves improved network reliability and reduced MTTR with NETSCOUT nGeniusONE service assurance

Major Latin American Bank Implements Proactive Monitoring, Assures Network Reliability

A major Latin American bank with more than 500 retail branches and about $8.8 billion in assets faced intermittent service degradations and outages that harmed customer experience—especially in remote locations—and strained IT teams. Outdated, reactive tools and poor coordination between network, applications, and unified communications teams made it hard to find root causes or prevent disruptions.

The bank deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStream appliances and nGenius Packet Flow Switches, supplemented by TruView, OptiView XG and OneTouch AT for ad hoc troubleshooting. The solution converted wire traffic into actionable “smart data,” giving IT proactive dashboards and end-to-end visibility that reduced mean time to restore, improved cross-team collaboration, lowered helpdesk incidents, and assured application and network availability for customers.