Case Study: a major healthcare provider rolls out cloud-based EMR successfully with NETSCOUT

Major Healthcare Provider Successfully Rolls Out Cloud-based EMR with NETSCOUT

A major healthcare provider, one of the largest non-profit healthcare organizations in the U.S., faced the challenge of replacing its legacy electronic medical records (EMR) system with a new cloud-based service. The IT team needed a way to ensure the application's performance, delineate responsibilities with the cloud vendor, and resolve critical issues discovered during pre-production testing that threatened to delay the rollout. They turned to NETSCOUT for a solution.

NETSCOUT implemented its nGeniusONE Service Assurance platform, InfiniStreamNG appliances, and nGenius Packet Flow Switches, with expert support from a Remote Site Engineer. The solution provided the necessary visibility to quickly identify and resolve a firewall configuration issue that was blocking application traffic. This successful intervention allowed for a timely rollout of the EMR service, dramatically improved user satisfaction, and gave the IT team tremendous confidence for future service deployments.