Case Study: Major North American Food and Drug Retailer achieves on-time customer loyalty program rollout and faster application performance with NETSCOUT TruView

Major Grocery Chain Assures Delivery of Customer Loyalty Program with TruView Solution

A major North American food and drug retailer with over 1,000 stores and roughly 200,000 employees faced a critical challenge: application slowdowns threatened the on-time rollout of a new customer loyalty program. With nearly 100 multi-tier applications supporting stores and distribution centers, packet-level troubleshooting was proving ineffective and IT was under intense pressure as leadership’s MBOs depended on a successful, timely deployment.

The retailer deployed NETSCOUT’s TruView Central server fed by Flow Collectors to gain end-to-end visibility into application traffic between stores and datacenters. Rapid drilldowns and session traces let the NOC pinpoint and triage bottlenecks, enabling the loyalty program to launch on time, improving app performance, streamlining future rollouts, and informing WAN capacity planning.