Case Study: Florida Children's Hospital achieves critical visibility and improved service availability with NETSCOUT nGenius

Major Florida Children’s Hospital Gains Critical Visibility into Healthcare Services

A major Florida children’s hospital with ~3,000 staff and more than 650 physicians faced a critical challenge: ensure high availability and responsiveness for lifesaving clinical systems — including a Cerner EMR/CPOE/PACS rollout — across a new 3,000 sq. ft. data center, main campus and eight remote clinics while managing a rapidly evolving, multihomed Metro Ethernet network and growing VoIP/video needs.

The hospital deployed NetScout’s nGenius solution (InfiniStream appliances, nGenius Virtual Agent and nGenius Integrated Agent for Cisco ISR) to provide end‑to‑end visibility, KPIs and deep‑packet analysis across physical and virtual infrastructure. Results included faster identification and resolution of application and VoIP issues, reduced downtime and degradation, improved IT collaboration, and better clinician productivity and patient care through more reliable access to critical data.

Florida Children’s Hospital