Case Study: Major Convenience Store Chain ensures secure, end-to-end payment processing with NETSCOUT nGeniusONE

Major Convenience Store Chain Protects Financial Transactions with nGeniusONE

A major convenience store chain in Latin America serving over ten million customers a day faced an intermittent but costly problem: credit card–based payments processed in stores were sometimes not appearing at partner banks. The missing transactions caused lost revenue, customer exposure to late fees or service cancellations, and reputational damage, while NetOps lacked the end-to-end visibility needed to prove transactions had occurred.

The retailer deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG and a nGenius Packet Flow Switch to capture and analyze datacenter traffic, plus bank-specific dashboard tiles. This solution let IT trace payments from card swipe to bank handoff, verify success or failure, and proactively intervene—recovering missing transactions, protecting customer payments, reducing business risk, and restoring revenue and trust.