Case Study: Major Asian Financial Provider achieves higher online banking uptime and rapid resolution of payment failures with NETSCOUT nGeniusONE

Major Asian Financial Improves Uptime and Availability of Online Banking Services

A leading commercial bank in Asia — with hundreds of branches, more than a hundred thousand employees, and over a billion customers served across banking, securities, trusts and insurance — was struggling with frequent online banking and payment-processing delays and failures. Customers experienced slow-loading forms, timed-out transactions and declined payments, and the bank’s legacy monitoring tools were reactive and unable to pinpoint root causes; the NetOps team also needed packet-level data to feed a big-data platform for deeper analysis.

The bank deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG appliances and software to collect packets across datacenter zones and deliver custom dashboards, alerts, service maps and payment-monitoring analytics. This enabled rapid root-cause isolation (down to specific servers), proactive alerts before customers noticed issues, and integration with the bank’s big-data system — resulting in faster troubleshooting, reduced costs, improved uptime and a noticeably better customer experience.