Case Study: Leading Luxury Resort restores guest experience and boosts satisfaction with NETSCOUT nGenius Enterprise Performance Management

Luxury Resort Assures User Experience Quality with nGenius Enterprise Performance Management

A luxury resort serving thousands of annual guests faced worsening customer experience as blind spots in its network and application infrastructure led to slow or unreliable internet, video conferencing, and business app performance across rooms, restaurants, pools and remote sites. With digital services central to guest satisfaction and employee productivity, the IT team needed broader, real‑time visibility at every service edge to prevent revenue and loyalty losses.

The resort expanded its NETSCOUT nGenius Enterprise Performance Management deployment—using InfiniStreamNG appliances, nPoint sensors, nGeniusONE dashboards and packet flow switches—to collect packet‑level “smart” data, run business transaction tests, and monitor third‑party internet links. This end‑to‑end visibility reduced mean time to repair, enabled proactive capacity planning and vendor collaboration, restored user experience quality and measurably improved customer satisfaction scores.