Case Study: Leading U.S. Utility Company achieves borderless service-edge visibility and faster troubleshooting with NETSCOUT

Leading Utility Company Improves Service Edge Visibility With NETSCOUT

This leading U.S. utility, which powers a densely populated region and critical services like hospitals and first responders, faced visibility gaps after outsourcing parts of its corporate network to third-party providers. Separate grid and corporate network IT teams used different monitoring deployments, producing inconsistent analytics and lengthy delays in root-cause identification during joint troubleshooting sessions.

To close those gaps the company and its third‑party provider deployed NETSCOUT’s nGeniusONE service assurance platform and InfiniStreamNG software appliances at service and client edges in the provider’s data centers. The solution enabled multi‑hop transaction analysis, cloud vs. on‑premise differentiation, application performance and bandwidth visibility, and improved VPN/O365 monitoring — delivering borderless visibility, faster joint problem resolution, reduced vendor silos, better SLA alignment, and an improved experience for customers and employees.